See the real transfer flow. Choose whether you are buying or selling.
A dispute first acts as protection: if the transfer is not completed within 72 hours, for example because you are waiting for the organizer by email, open it before the deadline. This prevents automatic completion and keeps the payout on hold.
Use it even when nobody has done anything wrong and you are simply waiting for the organizer. Keep the chat updated with what has been done and what is still pending. Once the registration is transferred, the transfer can be confirmed and the order completed.
💬 Use the dispute chat to explain exactly what happened, what has already been done and what is still missing. Attach organizer emails, confirmations, screenshots, links, codes or other relevant evidence.
If the evidence confirms that the registration was properly transferred or the seller fulfilled their obligations, the transaction is completed and the payout is released to the seller.
If the registration cannot be transferred for a reason attributable to the seller, the amount processed through RunResell is refunded to the buyer including the service fee.
For example, if the organizer fee is higher than the seller disclosed, an administrator may refund part to the buyer and reduce the seller payout by the same difference. RunResell cannot refund money paid directly to the organizer.
